Red Rabbit BagsTM is dedicated to providing high-quality, customized products for you and your event. Although we strive for perfection, we understand that mistakes happen! If we make a mistake, we will review the issue and do our very best to remedy the situation.
However, due to the customized nature of our products, Red Rabbit BagsTM cannot accept returns for printed items that pass our production quality standards. ***Once artwork is approved and submitted to production, payment is processed and the order becomes NON RETURNABLE***. There may be an opportunity to make changes to the order or cancel during this time however, applicable fees will be assessed. Once the order is completely processed it cannot be canceled.
We are committed to offering top notch customer service, so please notify us within 24 hours of receipt if there is an issue with your order. No credits will be issued for returned merchandise without our prior consent.
If you have problems with your order, please send email to email@example.com and an agent will contact you within one business day during department hours Monday-Friday. A Return Authorization will be sent to you via email with the correct delivery address if you are instructed or approved to return the product(s). Please do not return merchandise to us without a Return Authorization or the product(s) will be refused.
If you need assistance filling out the Warranty Form, please contact our Customer Service Department at (786) 837-3686 or email: firstname.lastname@example.org and our staff will be glad to assist you.
We cannot accept any returned merchandise after 30 days from the receipt of your order.
Claims for merchandise damaged in transit must be handled by the shipping carrier. Red Rabbit BagsTM is held free and harmless from damages of this kind.
We want you to be satisfied with your order and enjoy your shopping experience with us! Please feel free to contact our customer service department, at any time, for clarification of these terms.